Terms & Conditions

Office hours and Terms & Conditions below:

  • Prices are subject to change at any time.

  • Credit card details taken at time of booking and balance charged/payable on arrival

  • Full payment taken booking is cancelled 0-48 hrs before arrival

  • No refunds given for early departure.

  • During peak times refunds given at the discretion of management.

  • Damages and extra cleaning will be charged back to the guest.

Check in time : Between 2pm to 9pm Summer and 2pm to 8pm Winter. Unless
prior arrangement.

Summer Office Hours: Ist October 30th April. 8.30 until 9pm
Winter Office Hours: 1st May to 31 Sept : 8.30 until 8pm.


You must show a Valid Credit Card upon check in. This credit card must be in the same name as the guest's name on the booking confirmation (Debit Cards owners, will need to pay bond).

Please note: This property accepts the following forms of payment. Visa, Mastercard, Eftpos or cash. This property does not accept America Express credit cards.

Please note Check in reception hours:
Summer hours 1st of October - 30th April 2pm-9pm, Winter hours 1st May -31st September 2pm-8pm CHECK OUT Time 10am.

Please Note : all beds have fitted bottom sheets, pillows and pillowslips. Cover sheet, Duvets, and towels are at additional charge. All rooms except the SMITHY require guests to supply their own Duvets,and towels or hire them.

Guests under the age of 21 can only check in with a parent or an official guardian. The legal guardian must provide ID and photo.

This property has a strict "NO Party Policy" guests who do not comply with these conditions will have their booking cancelled, without refund.

Pets are allowed: please notify ahead of time if you have pets, for rules regarding pets. Charges will apply.

Need help with this reservation call 03 315 7478.
Address: 200 Jollies Pass Road, Hanmer Springs, North Canterbury, New Zealand Phone 0800 315 747
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